SGV Business Consulting Leader Ryan Gilbert K. Chua was a resource speaker at the 4th Pocket Session organized by the Membership Committee (MemCom) of the IT & Business Process Association of the Philippines (IBPAP) on “Scaling a BPO/Shared Services Business.” About 30 Executives from various IT and Business Process Management (IT-BPM) companies attended the event held at the Asia Select Office in Makati City on 25 August 2023.
Event poster
During the session, Ryan emphasized that while it may be relatively easy to start scaling, sustaining the process is a different matter. Ryan highlighted the importance of proper planning and execution, relationship/presence, methodology, and capability among others to scale sustainably. Ryan also touched on the relevance of mergers and acquisitions (M&As) in scaling up and highlighted why choosing the right strategy is key.
Ryan (center) talks about how to scale BPOs/Shared Services Businesses sustainably
Consulting Partner Jan Ray G. Manlapaz also attended the session. He raised relevant questions on the topics discussed during the panel discussion.
Tax/Customs Partner/Principal Atty. Alden C. Labaguis coordinated the event with IBPAP. He was assisted by Indirect Tax (IDT) Associate Director Atty. Lauren Antonette M. Mendoza, and IDT Senior Associates Attys. Kierk Robin M. Ret and Natividad G. Busa, who formed part of the coordinating team.
IBPAP is the primary trade body and advocacy group of the country’s IT-BPM sector and is composed of close to 400 companies and six partner associations.
